Role and Responsibilities
Primary Responsibility:
As a member of the GSOC/Corporate Security, the CCTV operators are mainly responsible for operating and maintaining surveillance equipment, watching both live and recorded video surveillance footage, reporting incidents or suspicious behaviour and contacting the authorities when necessary for QMC operations globally.
He/she will report to the Team Leader/Sr. GSOC executive and will ensure all Non compliances, security breaches and security guidelines are strictly followed across all global locations.
Reporting Structure: This role will report to the Manager – Corporate Security or to the Team Leader/Sr. GSOC executive Job Description:
· Closely monitoring the CCTV cameras of the respective centre / location as assigned by the Team Leader/ Security Manager using the standard checklist
· Follow the standard process of notifying to the centre manager / reporting manager/ department managers in the event of any non-compliances / suspicious activity observed and then raise these in the form of non-compliances via email with details of the non-compliance
· Timely identification of new requirements of cameras at assigned locations.
· Marking of cameras on CCTV layout maps
· Updating of IP list of cameras and NVR
· MIS reports, ensuring that the reports are kept updated
· Upkeep the tracker of responses and closure of the non-compliances reported for various locations as per the TAT
· Daily check for the health status of the CCTV / surveillance system installed at various locations and maintain record for the same
· Reports the malfunctioning of the system and takes corrective actions to resolve the problem as per the TAT defined
· Ensuring that CCTV monitoring for the assigned locations happen until the end of centre operations
· Support the team leader / manager corporate security in reviewing relevant CCTV footage/ snapshots / merging of CCTV footage as and when required as part of all critical investigation
· Upkeep the Daily / weekly / monthly record of non-compliances
· Upkeep the VRF data shared centre wise as per the VRF process (48hrs prior intimation and 24hrs urgent requirement)
· Maintaining safety and confidentiality of the organization
· Watch for irregular or unusual conditions that may create security concerns or safety hazards
· CCTV Operators must be able to maintain and repair the equipment, whether its analogy or digital as and when required
· Properly storing footage and correctly cataloguing all footage so that it can be easily recalled later
· Incident reporting, problem reporting, call logging, image pulling, MIS reporting
Metrics & Organization Management:
Performance Metrics:
· Raise red flags on time
· Always maintain confidentiality
· Zero lag in device working
· Zero log in video recording
Qualifications, Experience and Education Requirements
· Any diploma holder/ any graduate
· Minimum of one (01) year required in the related field of the position
· Experience in handling multiple CCTV cameras
· Technically sound knowledge of CCTV cameras, wirings, fittings, etc.
· Knowledge of security equipment
Mandatory Skills
· Always maintaining confidentiality
· Should be alert and observant
· Ability to monitor CCTV screens over long periods.
· Ability to react quickly and approach responsibly
· Telephone communication skills
· Proficient computer skills including Microsoft Office
· Good oral and written communication skills
· Active listening skill
· Attention to detail
